SARAH CHEN
CREATIVE DIRECTOR & UX STRATEGIST
SKILLS & EXPERTISE
DESIGN TOOLS
TECHNICAL SKILLS
SOFT SKILLS
Leadership
Communication
Problem Solving
Creativity
EDUCATION
M.F.A. Design & Technology
Parsons School of Design • 2018-2020
Thesis: "Human-Centered AI Interfaces"
B.F.A. Visual Communication
Rhode Island School of Design • 2014-2018
Summa Cum Laude • GPA: 3.9/4.0
LANGUAGES
English
Native
Spanish
Fluent
PROFESSIONAL SUMMARY
Creative Director with 6+ years of experience in user experience design and digital strategy. Passionate about creating meaningful digital experiences that solve real human problems. Expert in leading cross-functional teams to deliver award-winning products that drive business growth and user engagement. Specialized in design systems, user research, and brand strategy with a track record of launching successful products for Fortune 500 companies and innovative startups.
PROFESSIONAL EXPERIENCE
Creative Director
Innovation Labs Inc. • New York, NY
- • Lead design team of 15+ designers and researchers in creating digital products for enterprise clients
- • Established company-wide design system used across 50+ products, reducing design time by 40%
- • Increased user engagement by 65% through redesign of flagship mobile app with 2M+ users
- • Mentored junior designers and established internship program that has placed 20+ graduates
Senior UX Designer
Digital Solutions Co. • Remote
- • Designed and launched e-commerce platform that increased conversion rates by 35% and revenue by $12M annually
- • Conducted user research with 200+ participants across 5 countries, informing product decisions
- • Created accessibility guidelines adopted company-wide, improving WCAG compliance scores from 60% to 95%
Product Designer
Startup Ventures • San Francisco, CA
- • Designed MVP for fintech app that secured $2M in Series A funding from top-tier investors
- • Built rapid prototyping process that reduced iteration cycles from 3 weeks to 3 days
- • Collaborated with engineering team to implement design tokens improving consistency by 80%
FEATURED PROJECTS
Healthcare App Redesign
2023Complete redesign of patient portal increasing user satisfaction by 45%
SaaS Dashboard
2022Enterprise analytics dashboard serving 500+ companies
E-commerce Platform
2021Mobile-first shopping experience with 35% higher conversion
AI Design System
2020Component library for AI-powered applications